Whether you need ongoing managed support or ad-hoc project assistance, we have an engagement model that fits. All models include access to the same senior-level SQL Server expertise.
No lengthy procurement process, no complex onboarding. Most clients are up and running within days.
A brief conversation to understand your SQL Server environment, pain points, and support requirements. We'll recommend the right engagement model for your needs.
We start with a comprehensive health check of your SQL Server infrastructure. This gives us a baseline and typically uncovers 15–30 issues worth addressing immediately.
For managed clients, we configure agentless monitoring across your SQL Server fleet. No software to install - we leverage native SQL Server capabilities.
Proactive reviews, 24/7 monitoring, on-call DBA support, and comprehensive monthly reporting. Your SQL Servers are protected from day one.
We prioritise simplicity and transparency. All work is fully journaled in 15-minute increments and included in monthly work summary reports.
We bill in 15-minute increments - not 1-hour minimums like many providers. You pay for the time we actually spend supporting your environment.
Month-by-month support with no minimum terms. You stay because the service is valuable, not because you're locked in.
Detailed monthly work summaries documenting every activity - incidents responded to, proactive findings, recommendations, and time spent.
Managed support clients and larger block-of-hours purchases receive our best hourly rates. The more you commit, the more you save.
Our managed support starts from as little as 2 hours per month - making specialist SQL Server DBA support accessible to businesses of any size.
Fully owned and operated from within Australia. Your data, your support, your billing - all handled locally. QAssure #16602 · GITC #Q-6452.
The primary difference between engagement models is SLA-bound response times and the level of proactive management included.
| Ad-hoc Health Check Get a Quote | Block of Hours Flexible | Recommended Managed SQL Support from $999 /mo ex-GST | |
|---|---|---|---|
| Best for | Supplementing existing DBA, new environment assessment, or one-off review | Project engagements - migrations, upgrades, consolidations, ad-hoc support | Ongoing proactive management with 24/7 monitoring and SLA-bound support |
| SLA Response Time | — | Planned <24hr | SLA guaranteed |
| 24/7 Monitoring | — | — | ✓ Included |
| On-Call DBA Support | — | — | ✓ 24/7/365 |
| Proactive Reviews | One-off health check | — | ✓ Monthly / bi-monthly / quarterly |
| Incident Response | — | During business hours | ✓ 24/7/365 with priority escalation |
| Monthly Reporting | Health check report | Work summary | ✓ Comprehensive monthly reports |
| Billing | Fixed price per instance | 15-min increments, volume discounts on larger blocks | 15-min increments, best rates for managed clients |
| Term | One-off engagement | 12-month utilisation period | Month-by-month, no lock-in |
| Performance Tuning | Findings & recommendations | Available as project work | ✓ Included in proactive reviews |
| Can upgrade to Managed | ✓ Anytime | ✓ Carry over remaining hours | ✓ Already there |
Perfect starting point - understand exactly where your SQL Server environment stands before committing to ongoing support.
Flexible project-based support for migrations, upgrades, and ad-hoc work - with volume discounts on larger blocks.
The gold-standard engagement - everything your SQL Server environment needs, with the SLA guarantees to match.
Find out what's really going on inside your SQL Server environment.
Our health checks uncover critical misconfigurations in 97% of reviews.